These locations offer a subset of our website’s lineup. If you have questions about in-store availability, visit their websites to find their phone number and give them a call!
Do you offer free shipping?
Yes, on orders of $69 or more. This is the lowest minimum order threshold you’ll find online from similar sites! Shipping costs suck, we get it, but we refuse to inflate our product prices to offset shipping artificially. Also, we’ve introduced a $7.95 flat shipping rate for orders under $69, a move that’s been a big hit with customers who appreciate a little flavor!
Where do you ship to?
Currently, shipping is restricted to the 50 United States, Washington, DC, and US military addresses. We hope to expand our reach into Canada and internationally down the line, but we know this is tricky with the high cost of international shipping.
Do you offer free delivery in Rochester?
Yes, on orders of $39 or more to any address within Monroe County, NY. If we can’t deliver within a reasonable time frame, based on order volume and location, we’ll mail it to you for free instead. That way, you’ll get it lightning quick!
Do you offer tracking on your shipping?
Yes! As soon as your order is shipped, you will be sent an email with tracking information. We want you to count down the time until you get your flavor! If, for some reason, you do not see a tracking email, don’t hesitate to get in touch with us.
My order came damaged, what do I do?
We hate this just as much as you do. Contact us right away. We’ll work with you to get a resolution.
I can get a national or store brand for much cheaper than the products on the site. What makes these better?
You’re right, you can go to your local grocer and get a store or national brand barbecue sauce for $2.99. That’s not what we do here. The store brands, such as Heinz, Kraft, and KC Masterpiece, are multi-million dollar corporations; they aren’t going anywhere. We have nothing against the big guys; we want to give the little guys a chance. We’re focused on carrying smaller-scale products that you (with a few minor exceptions) can’t find at the grocery store. Try something new and trust us, you’ll find something you’ll always want to have at your next meal for life!
I am interested in the opportunity for Flower City Flavor Company to carry my product. How do I go about this?
We continue to grow and love adding new brands and products to our lineup. Contact us here, provide a brief introduction, and share your wholesale information. We’ll get back to you. Please note, we are a flavor-first company, and do not carry any gimmick products like “ass blasting hot sauce,” for example. Sauces that contain Xanthan gum is acceptable. You must be FDA approved, no homemade stuff!
Do you take credit cards over the phone?
We prefer not to. Our credit card processor views this as a higher risk for fraud, which means our cost to process a card this way is significantly higher. We fully assure you that our checkout process is 100% safe and secure.
Where do you warehouse your products?
We warehouse all of our products ourselves here at our Rochester headquarters! We do not drop ship or use any third-party logistics companies.
