FAQ

Do you have a physical retail location?

Yes, we have retail space within two local Rochester, NY area businesses – Irondequoit Pharmacy, and Twelve Corners Apothecary. They have a subset of the entire lineup we offer on our website, so if you have a question on what is available in store, visit their websites to get their phone number and give them a call! 

Where do you ship to?

Currently, shipping is restricted to the 50 United States, Washington, DC, and US military addresses. We hope to expand our reach into Canada and internationally down the line, but we know this is tricky with the high cost of international shipping.

Do you offer free shipping?

Yes, on orders of $59 or more. This is the lowest minimum order threshold you’ll find online from similar sites! Shipping costs suck, we get it, but we refuse to artificially inflate our product prices to offset shipping. Also, we’ve implemented a $7.95 flat shipping rate for anything less than $59 which has been a big hit with customers who just need a little flavor!

Do you offer free delivery in Rochester?

Yes, on orders of $39 or more to any address within Monroe County, NY. If we are not able to deliver it within a reasonable time period based on order volume and exact location, we’ll just mail it to you for free instead, that way you get it lightning quick!

Do you offer tracking on your shipping?

Yes! As soon as your order is shipped, you will get sent an e-mail with tracking information. We want you to count down the time until you get your flavor! If for some reason you do not see a tracking e-mail, please Contact Us.

My order came damaged, what do I do?

We hate this as much as you. Contact Us right away. We’ll work with you to get a resolution.

I can get a national or store brand for much cheaper than the products on the site, what makes these better?

You’re right, you can go to your local grocer and get a store or national brand barbecue sauce for $2.99. That’s not what we do here. The store brands, Heinz, Kraft, KC Masterpiece, etc. these are multi-million dollar corporations, they aren’t going anywhere. We have nothing against the big guys, we just want to give the little guys a chance. We’re focused on carrying smaller scale products that you (with a few small exceptions) can’t find at the grocery store. Try something new and trust us, you’ll find something you’ll always want to have at your next meal for life!

I am interested in the opportunity for Flower City Flavor Company to carry my product, how do I go about this?

We continue to grow and love adding new brands and products to our lineup. Contact Us here and tell us a little about yourself and provide us your wholesale information, and we’ll get back to you. Please note, we are a flavor first company, and do not carry any gimmick products like “ass blasting hot sauce” for example. Sauces that contain Xanthan gum is fine. You must be FDA approved, no homemade stuff!

Why aren’t my Flower City Flavor Rewards points showing on the product/cart/checkout pages?

The only way you’ll see the points is if you create an account and be logged-in when on these pages.

Do you offer private labeling of your products?

We do not since we are a retailer and not a manufacturer. If you are interested in private label hot sauces specifically, no one does it better in the business than Peppernutz whom we gladly carry their Roc City signature hot sauces! Check them out for your private label needs! 

Do you take credit cards over the phone?

We prefer not to. Our credit card processor sees this as a bigger risk for fraud, so our cost to process a card this way is much higher. We fully assure you that our checkout process is 100% safe and secure.

Where do you warehouse your products?

We warehouse ourselves here at our Rochester headquarters! We do not drop ship or use any sort of 3rd Party Logistics companies. All packages come from us!